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Client Services - L2 (Application Support – L2) ERP Support

  • Job Title : Client Services - L2 (Application Support – L2) ERP Support
  • Sector : IT
  • Location : Bangalore
  • Reference Id : IN4CS
  • Experience : 3.5 to 5 Years
  • No. of Positions : 3
  • Salary : Negotiable upto 6 LPA
  • Contact person name & email : Shefali - recruit@dhruvanservices.com
  • Contact number : 9205677151


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Job Description

 



  • Excellent client communication skills

  • ERP Product Support

  • Point contact for all functional / technical support through call / chat / email.

  • Ability to provide level 2 support through all support avenues.

  • Lead the local support team

  • Experience in production support

  • Off-site support (Telephone / email / Web)

  • Meeting SLAs as per company standards.

  • Problem diagnosis and troubleshooting

  • Issues Management, coordination with key stake holders inside the company and make sure solutions are provided.

  • Handling Product Upgrades (Major as well as minor)

  • Collect customer feedback and derive action items and execute them to customer satisfaction


Role of this position

 



  • Exposure to Web applications in MS platform - SQL 2008 / 2012, IIS.

  • Prior ERP knowledge is added advantage.

  • Ability to grasp, interrelationships between management requirements and ERP solutions.

  • Experience on ERP Tally 9 would be added advantage. 

  • Good working knowledge of networks, servers/hardware

  • Good Team player


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