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Patient Care Services

  • Job Title : Patient Care Services
  • Sector : Healthcare
  • Location : Gurgaon
  • Reference Id : PCS GUR
  • Experience : 1 year
  • No. of Positions : 3
  • Salary : As per Company Norms
  • Contact person name & email : Shweta Sharma - shweta@dhruvanservices.com
  • Contact number : 9990497114


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Job Description


  • Greets the patient/attendant according to the hour of the day.

  • Displays warmth & care at customer interaction.

  • Taking calls from internal & external customers.

  • Helping customers to know how of the hospital.

  • Guides the patients to their respective destination.

  • Attends the lost & vulnerable patients.

  • Liaisons with doctors & other hospital staff

  • Submits deposited cash/cheques/draft/credit slips to finance.

  • Displays proactive co-operation, solution orientation

  • Responsible for opening & closing of shifts on their respective counters.

  • Effective utilization of hospital information system (H.I.S) & other software provided for tasks assigned periodically.

  • Managing reports movement.

  • Achieving high levels of customer satisfaction at each interaction.

  • Accurate and speedy result tasks.

  • Display proactive co-operation, solution orientation.

  • Induction of manuals.

  • Class room training inputs.

  • Running the allotted counter as per the respective SOP’s.


Any other duties given by the reporting managere


Role of this position

Graduate with good communication skills + having 2 to 3 years of customer handling experience.


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