- Job Title : Patient Care Services
- Sector : Healthcare
- Location : Gurgaon
- Reference Id : PCS GUR
- Experience : 1 year
- No. of Positions : 3
- Salary : As per Company Norms
- Contact person name & email : Shweta Sharma - email@example.com
- Contact number : 9990497114
- Greets the patient/attendant according to the hour of the day.
- Displays warmth & care at customer interaction.
- Taking calls from internal & external customers.
- Helping customers to know how of the hospital.
- Guides the patients to their respective destination.
- Attends the lost & vulnerable patients.
- Liaisons with doctors & other hospital staff
- Submits deposited cash/cheques/draft/credit slips to finance.
- Displays proactive co-operation, solution orientation
- Responsible for opening & closing of shifts on their respective counters.
- Effective utilization of hospital information system (H.I.S) & other software provided for tasks assigned periodically.
- Managing reports movement.
- Achieving high levels of customer satisfaction at each interaction.
- Accurate and speedy result tasks.
- Display proactive co-operation, solution orientation.
- Induction of manuals.
- Class room training inputs.
- Running the allotted counter as per the respective SOP’s.
Any other duties given by the reporting managere
Role of this position
Graduate with good communication skills + having 2 to 3 years of customer handling experience.